Contact us
Questions about your order, your rotation, or just want to say hi? We're all ears. Your answer might already be waiting in the FAQ below — otherwise, drop us a line.
Email us
Response time
We reply within 24 hours, Monday to Friday.
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Questions?
Straightforward answers below.
General
DOC is a nicotine-free oral-care pouch for people who already use nicotine pouches. It fits behind your gum in the same spot and gives your mouth a recovery formula instead of another nicotine pouch.
No. Start by swapping one nicotine pouch for DOC, such as every third pouch. If you are trying to quit, DOC preserves the physical pouch ritual without nicotine. DOC is not a smoking or nicotine-cessation aid.
DOC is made in the USA in an NSF-certified, cGMP facility.
We accept all major credit and debit cards, Shop Pay, and other checkout options available at docpouches.com.
You can pause, change, or cancel your subscription anytime from your account, or by emailing team@docpouches.com.
Shipping & Returns
Shipping regions are shown at checkout — enter your address there to see if DOC ships to you.
Delivery timelines are shown at checkout based on your location. You'll also get a tracking link by email once your order ships.
You'll get a shipping confirmation email with a tracking link as soon as your order leaves our facility.
Every order comes with a 30-day spot check guarantee. If you don't feel a difference, email team@docpouches.com for a full refund — no need to send anything back.
Yes — log into your account or email team@docpouches.com and we'll update your plan before your next shipment.